Priced per technician. Clients are free.
Pay for the people who work tickets, not for the end users you support. Prices in USD, per technician per month, billed annually; monthly billing shown below each price.
Essentials
Up to 5 technicians
$29 / technician / mo
$35 billed monthly
- Email ticketing and SLA timers
- Up to 50 client organizations
- Prepaid hour blocks
- Monthly statements, CSV and PDF export
- 5 GB attachments per technician
- Email support, reply within 1 business day
Team
Up to 25 technicians
$59 / technician / mo
$69 billed monthly
- Everything in Essentials
- Unlimited client organizations
- Per-user agreements and recurring license lines
- REST API (120 requests/min) and signed webhooks
- 25 GB attachments per technician
- Email support, reply within 4 business hours
Provider
25+ technicians
Custom
Annual agreement, quoted by seat count
- Everything in Team
- SAML SSO
- Multiple service desks and brands
- Higher API limits
- Guided data migration from your current PSA
- Named support contact
Plan limits side by side
| Limit | Essentials | Team | Provider |
|---|---|---|---|
| Technician seats | 1–5 | 1–25 | 25+ |
| Client organizations | 50 | Unlimited | Unlimited |
| Client contacts | Unlimited, free | Unlimited, free | Unlimited, free |
| Attachment storage | 5 GB / technician | 25 GB / technician | Custom |
| REST API and webhooks | Not included | 120 requests / min | Custom limits |
| Sign-in | Password + TOTP 2FA | Password + TOTP 2FA | SAML SSO |
| Support reply time | 1 business day | 4 business hours | Named contact |
Business hours are Monday to Friday, 8:00–17:00 Pacific Time. Prices exclude applicable sales tax. See the Refund Policy and Terms of Service for billing terms.
Billing questions
Who counts as a technician?
Any user who works tickets or logs time. Client contacts who email tickets or read statements are free and unlimited.
How is the seat count billed?
Monthly plans bill the highest number of active technicians during the month. Annual plans bill the seats you commit to, and you can add seats at any time at the prorated rate.
What happens after the 14-day trial?
Nothing is charged automatically. The trial needs no credit card; you choose a plan to keep the workspace, or it closes and the data is deleted within 30 days.
Can I import data from another PSA?
Yes. Clients, contacts and open tickets import from CSV on every plan. Provider includes a guided migration.
Can I cancel?
Monthly plans can be cancelled at any time and stop at the end of the billing month. Refund terms are in our Refund Policy.
Do you resell Microsoft 365 or other licenses?
No. You can add license lines to a client's statement so you bill them, but you buy licenses through your own distributor or Microsoft CSP.