We build the service desk for the people who run other companies' IT
VertexDynamo is service desk software for managed IT providers with 2 to 40 technicians. Client emails become tickets, SLA clocks follow each client's contract, and every time entry lands on the right agreement or prepaid hour block before month-end statements go out.
Why this product exists
Most managed IT providers bill per user per month, plus hourly work outside the agreement. Industry pricing guides put typical agreements at $150 to $400 per user and out-of-scope work at $175 to $350 per hour, so a few unlogged hours or a disputed SLA breach has a real cost.
In small providers, those details often live in three places: a shared inbox, a timesheet and an invoicing spreadsheet. Month-end becomes a reconciliation job.
VertexDynamo keeps tickets, SLA timers, time entries and contracts in one record, so the statement a client receives can be traced line by line to the work behind it.
What we commit to
- Support reply
- 4 business hours
- Team plan; 1 business day on Essentials
- Free trial
- 14 days
- No credit card required
- Data deletion
- 30 days
- After a workspace is closed
- Data export
- Any time
- CSV or JSON, every plan
What we don't do
- We are not an MSP. We don't provide IT services to your clients or compete with you for them.
- We don't resell licenses. Microsoft 365 or Google Workspace seats appear as lines you bill; you buy them through your own channel.
- We don't install agents. No remote monitoring software on client devices. Keep your existing RMM.
- We don't sell your data. Client records are processed only to run your workspace, as described in our Privacy Policy.
Company details
- Legal name
- VertexDynamo Inc
- Incorporated
- State of California, United States, 2026-07-01
- Registered address
- 308 Piper St, Healdsburg, CA 95448, US